Return & Exchange Policy
You can apply for a Return or Exchange within 3 days of your purchase
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on our WhatsApp at 0348-0872316, please return it to us within 3 days of your purchase, and we will gladly issue a refund or process an exchange maximum within a week of receiving the returned goods.
Valid reasons to return an item:
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is defective (e.g. unable to switch on). The product must not be damaged.
Delivered product is incorrect (i.e. wrong size/colour, or expired)
Change of mind is not applicable for return and refund.
Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
The product must be returned in the original and undamaged manufacturer’s packaging/box. Do not put tape or stickers directly on the manufacturer’s packaging / box.
In case of product fault, item will be exchanged at no additional cost. For cash refunds, delivery charges will be deducted and remaining amount will be refunded
NOTE:
It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Call or Message at 0348-0872316 or email us at aandsenterprises60@gmail.com to register your complain.
EXCHANGE:
The exchange depends on the availability of stock at that moment.
Items must be unused, in proper packing and in saleable condition for an exchange to be acceptable.
RETURN & EXCHANGE PROCEDURE
To return the item(s) please follow the procedure below:
1. Take a picture of the defective part of the item
2. Pack the item back in the original packing
3. WhatsApp us at [0348-0872316] the picture of the defective part and let us know that you want to return or exchange
4. Go to your local courier and send us the package
REFUNDS: We do not have any refund policy. We can focus only on Return or Exchange policies.
Return Address: Shop No.7, Ibrahim Shopping Center, Ibrahim Villas Phase-1, Malir, Karachi.